Defining and introducing role concepts

Who does what?

When processes are introduced into a company, the organizational assignment of employees and managers must also be considered. Which roles (e.g. process owners) with which competencies and responsibilities are required in the company?  

The definition of a role concept is a strategic success factor in the introduction of process management. This is often a sensitive issue, as the balance of power can shift, or entire areas of responsibility can change. It is therefore important to develop a clear understanding of roles, define how the roles interact, and combine this with an organizational concept. 

The added value of role concepts in process management

• Clarify your understanding of roles with tasks, competencies, and responsibilities for process management.  

• Define the interaction between BPM roles and the organization and thus standardize the management framework.  

• Transfer management responsibility to BPM roles in a targeted manner and thus better achieve your existing organizational goals. 

Successful organizational implementation of role concepts

Leadership-related roles require a role concept that is based on a customized understanding of leadership. This includes the ability to take responsibility for process objectives, resource planning, and control, as well as the optimization of the assigned process. Particularly in organizations in which the functional and process organization form a matrix, it is important to regulate the interaction between those responsible for the process and those responsible for the function. This should ensure that the best possible decisions can be made from a process perspective. 

Our offer for you

We work with you to develop a sustainable role concept for the introduction of process management in your organization. In doing so, we take into account existing role concepts and role descriptions or identify anchor points in your organization that can be used to develop the roles in process management. We also support you in analyzing and documenting the tasks, competencies, and responsibilities of a role and in defining responsibilities, e.g. by applying the RACI analysis.