Operational process management

The key to business efficiency and agility 

Operational process management plays a central role in today’s business world, enabling companies to understand, review, and optimize their internal processes. This understanding and the ability to control are crucial to be able to react quickly to changes in the market, increase efficiency, and maintain competitiveness.  

Agile and flexible processes are becoming increasingly important in an environment characterized by digital transformation and constant change. Operational process management enables organizations to quickly adapt their processes to new circumstances, effectively integrate new technologies, and develop innovative solutions. The continuous monitoring and adaptation of processes help companies to minimize risks and exploit opportunities to ensure sustainable business success.  

The benefits of well-implemented operational process management are manifold: it not only leads to direct cost savings and efficiency gains but also improves customer satisfaction through higher quality and faster delivery times. It also promotes the innovative strength and agility of companies by providing a framework for the continuous improvement of processes (CIP). 

Operational process management with BPM&O

BPM&O offers a comprehensive portfolio of services to support companies in optimizing their operational processes:  

• Analyzing and prioritizing improvement potential: By identifying potential for increasing efficiency and reducing costs in existing processes.  

• Set operational process goals: Helping to define realistic and measurable process objectives.  

• Develop target processes: Develop optimized processes based on the identified improvement potential and defined process goals.  

• Plan resources and introduce processes: Support with resource planning and implementation of the optimized processes.  

• Measure processes and create process reports: Use of key figures to check target achievement and introduction of process-orientated reporting systems.  

• Executing processes, including digitalization/automation options: Designing efficient workflows and introducing automation solutions such as RPA to increase process efficiency. 

Advantages of operational process management with BPM&O 

• Increased efficiency: The optimization and automation of processes leads to greater efficiency, which has a direct impact on the company’s productivity and profitability.  

• Cost reduction: Identified potential for improvement leads to a reduction in waste and unnecessary costs.  
• Quality improvement: Continuous monitoring and improvement of processes lead to a higher quality of products and services.  

• Increasing customer satisfaction: Effective processes enable faster and higher-quality fulfillment of customer needs.  
• Sustainability: By continuously improving and adapting to digital challenges, companies remain competitive in the long term.  

We enable your organization to achieve operational excellence by not only increasing the efficiency and effectiveness of your processes but also by fostering a culture of continuous improvement. Discover how BPM&O can support you on your journey to process excellence.